Frequently Asked Questions

How can I open a merchant account?

Opening a merchant account is easy and can be done online from the comfort of your laptop, phone or tablet.

Please establish contact with any of our authorised agents. An email containing a registration link will be sent by a 247pay agent, and you just need to follow the step by step instructions.


What details do I need to provide to complete my account registration?

Here is the information which you will need to fill when onboarding:

Login details 

  • E-mail with which you will sign in
  • Password – it must contain at least 8 characters, a lower and an upper-case letter and a special symbol
  • Mobile phone number – for urgent communication and verification purposes

Your personal details 

  • name, last name, date of birth, citizenship and your place of birth 

Business details 

  • General information about the activity, address, registered company number and name
  • Legal form of your company – as per local corporate law
  • Director details – in case you are not a director and are an authorised person, please provide us with a document to verify your authorisation, such as a Power of Attorney.

Additional details

  • What you intend to use the account for, what is your main source of income, what is the annual anticipated turnover, what is the average transaction amount you expect, do you have any websites or other online presence, such as social media profiles or other online directories?
  • The referral code box is to be filled if the signup is completed together with a myPOS distributor or if your myPOS device was purchased from a myPOS distributor.
  • Once you complete the signup form, you will receive a confirmation email to the provided email address. Follow the link in the email to confirm your address. Next step – a short online identification in order to verify your identity.



How long does it take to open the merchant account?

This will usually take between 3 – 4 working days for Sole Traders and 7 – 8 working days for Company accounts, Partnerships or Associations.

The KYC due diligence process and procedure depends on the structure of the entity and this is conducted as per the stipulated EU regulations.


Can you integrate to our website – Online shop / mobile APP?

Yes we can integrate a payment gateway to your website or enable mobile payments in your APP.  We are able to assist with the configuration.  Our checkout process supports leading e-commerce platforms like Magento, Opencart, WooCOmmerce, Prestoshop X-Cart and ZenCart.


Are payments processed securely?

Our payment solutions are compliant with the latest security standards and technologies. All client card data and financial transactions are handled by our libraries and secure servers.


Are there any hidden costs?

Opening a Merchant Account is free of charge. There are no monthly or annual service fees, the merchant only pays for the services used.

Please access the following link for specific information on our pricing and fees

Contact Us

Drop us a message and we will get in touch.

230, Seaspeed Triq Ninu Cremona, Paola, Malta

+356 7998 8247

+356 7967 2110

+356 2033 2470

    Leave A Message